Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Jira ticket is stuck in a certain point of the workflow

Haroon Habibi
Haroon Habibi November 7, 2022

Any pointers if a Jira ticket is stuck in a certain point of the workflow? I cannot proceed to the next stage of the ticket since the option (in this case approve) does not appear.

Comment
Watch
Like Be the first to like this
638 views

2 comments

Comment

Log in or Sign up to comment
Florian Bonniec
Florian Bonniec
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Become a leader
November 7, 2022

Hi @Haroon Habibi 

Is there any condition in the approve transition?

 

If everything is fine but the transition is not present, try to copy the WF, then update the WF scheme with the WF copy, then publish.

 

Regards 

Like
Reply
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
November 7, 2022

This can happen on server when something gets corrupted in one of the two places workflow is held on an issue.

You can fix this by running the integrity checker - it can find and be told to fix these.

Like
Reply

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Jira Administrator

Jira Software

Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.

12.7h Advanced
Path

Managing Jira Projects Cloud

Jira Software

Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.

4h Intermediate
On Demand

Learning Path

Become an effective Jira Software Project Admin

Jira Software

This learning path is designed for team leaders who configure Jira Software projects to match a team's processes.

Intermediate
Free
groups-icon
Jira Cloud Admins
TAGS
AUG Leaders

Atlassian Community Events

    See all events