Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

JIRA not making tickets

Azeem_Begum
Azeem_Begum
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
August 6, 2019

As of last week emails forwarded to JIRA is not making tickets

Comment
Watch
Like Be the first to like this
528 views

1 comment

Comment

Log in or Sign up to comment
Michael Kuhl {Appfire}
Michael Kuhl {Appfire}
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
August 6, 2019

Hi @Azeem_Begum - This may be an email handler problem.  This troubleshooting article from Atlassian may help.  Note it only applies to the server edition of Jira and you need to be a Jira Admin to follow the instructions. 

For Jira Cloud checkout this article which covers the configuration of mail handlers in detail and may help find the problem.  You need to be a Jira admin to follow that articles instructions also.

Like
Reply

Recommended Learning For You

Level up your skills with Atlassian learning

Learning Path

Jira Administrator

Jira Software

Configure Jira Software, Jira Core, or Jira Service Management, including global settings, permissions, and schemes.

12.7h Advanced
Path

Managing Jira Projects Cloud

Jira Software

Learn to create and configure company-managed projects in Jira Software and partner effectively with Jira Admins.

4h Intermediate
On Demand

Learning Path

Become an effective Jira Software Project Admin

Jira Software

This learning path is designed for team leaders who configure Jira Software projects to match a team's processes.

Intermediate
Free
groups-icon
Jira Cloud Admins
TAGS
AUG Leaders

Atlassian Community Events

    See all events