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Getting "Field 'resolution' cannot be set. It is not on the appropriate screen, or unknown." error

Satish Chandra Musiboyina
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May 2, 2023

I have integrated between ServiceNow and Jira. Integration was successful but I get this error "Field 'resolution' cannot be set. It is not on the appropriate screen, or unknown."?

Can someone help with this ?

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Satish Chandra Musiboyina
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May 2, 2023

Resolution.PNG

Radek Dostál
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May 2, 2023

It is what it says it is, "resolution" is not on a transition screen for the transition you're trying to make.

Nic Brough -Adaptavist-
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May 2, 2023

Yep.  Make sure that you never add the resolution field to a create or edit screen, it should only be used on transition.

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