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For Cloud users, the information presented in this article is no longer an issue as of the 10.90 release and duplicate users should no longer be created. With the 10.104.0 release, any duplicate users that existed should be consolidated.
For Jira Data Center users, the Jira application setting for User email visibility must be set to PUBLIC.
When users are brought into Jira Align with their Jira Issues, their email addresses also come from Jira. Jira Cloud users need to take action to allow Jira Cloud to share their e-mail address with Jira Align.
Jira Cloud users who are assigned issues that will be coming over to Jira Align should update their Atlassian ID and make their e-mail address visible to "Anyone". This will avoid login difficulties and cleanup later.
You can access your profile by going to id.atlassian.com to make your email address visible:
Users that don't take this action will find they have difficulty logging in to Jira Align. Jira Align Admins will see them represented twice on the People screen. Admins can address the login issue after it occurs:
1. Add an "X" to the valid Email of the manually created account
2. Update the the account that the connector created with the correct Email, Role, System Role, Enterprise Hierarchy and City and then reset the password
3. Deactivate the manually created account