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Jira Service Management
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Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
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Our org currently has Jira, Confluence, and JSM. We are actively pursuing use of AI in the environment. We want to launch a HR portal to handle leaves of absence, and want to have it HIPAA-compliant....
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Can JIRA access levels for Slack integration be further restricted than what is shown here? Will there be a way to more granularly control the various access settings? Thanks! h...
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Hi everyone. I'm working on some updates to our Jira Service Managment desk and need some help clarifying a few points. For background on my current setup: I have several different aliases that al...
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Hi, if you don't have regular projects in Jira, but rather larger tasks, such as modernizing a network, how do you handle that? I've seen that you can have multiple projects in Jira, and you can cr...
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I'm building an automation and need to be able to automatically download and send the attached form when a task is created. Is this possible? If so, how?
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Hello, Recently all our JIRA Forms lost their attached file. Do you know how to fix this? The file is now displayed like this: Thank you for your help
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Hi there, I am hoping to get some assistance with the Assets objects field configuration. My goal is to filter asset objects in this custom field based on the Request Type of the JSM wo...
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Hello, in article Create an Assets object custom field | Assets | Atlassian Support there is a reference to the storage limit of an assets object custom field. Does the "20" refer to the n...
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Pessoal, bom dia! No Jira Software, dentro de um mesmo projeto, é possível criar mais de um painel/quadro, cada um com seus respectivos Tipos de Itens e Fluxo de Trabalho. No Jira Service Managemen...
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I know how to set a default value for a field in general. My question is more about how I can set the default value for a single service request. We have two service requests that use the same fi...
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Hello Community I am using Jira Service Management Cloud and have configured system webhooks that post events to Microsoft Power Automate. Previously, the webhooks worked with the older Power Autom...
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...ooks like this: { "id": 27653, "name": "System", "color": "G200", "editable": true }, { "id": 27654, "name": "Completeness", "color": "#36B37E", "editable": true }, { "id": 27655, "n...
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I have set up so that all our external customers are grouped into their organization by email address. We've also set up all the entitlements with the correct product they've purchased from us. What...
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We are encountering the following issue with one of our Jira Service Management (JSM) instances: { "errorMessages": [ "The requested API has been removed. Please migrate to the /rest/...
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I'm working on Approval step in status Waiting for Approval when one of the Approver declines it will transition to status For Revision. My problem is if it goes back to the Waiti...
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We would like to import GCP assets to JSM Assets (Premium edition). How can we do that?
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Our company is currently using Opsgenie. Most users use the Opsgenie mobile application to get their notifications (alerts, escalations). Some of our users prefer this more effective (mobile applicat...
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How can I create an automation that round every hour I set? ex. only run 9am,10am,11am,12am, and 1pm?
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the {{lookupIssues.size}} did not work to check if the requestor send his/him first request ever. here, the example scenario, the requestor is sending a ticket for the first time, then the...
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Can I add multiple approver groups to a request type that relate to different stages of the workflow
I've set up a workflow for a recruitment request which requires an approval stage when the request is first submitted (Approvers - Recruitment). Once it's approved, it moves to a Role Open status whi...
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Hi all, we have a bunch of Change tickets going in as part of JSM. That is fine, but we want to surface this to our department (Planned start/end dates) so they can see what upcoming changes are comi...
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Hi team! I need help to build an automation with the following requirements: If a dropdown/picklist field (such as assignee) has anything else but a specific value, that work item must be ...
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I just need to know how to add and or remove a user from an approval group within Jira.
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HelIo all, i need for an onboarding process the hardware- and software catalog from assets, so the reporter can choose what the new employee needs.What is the solution to get the asset fields into th...
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l am an user of hrservice.mcgill and I cannot reset my password and get into service. So I receive this email from jira. Please help me to login or provide contact info for dealing with this issue vi...
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