Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello everyone! Welcome to the Jira Service Management Community. 🙌 This community forums group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other....
-
I've created a new project, "MDU BOM + Change Orders" and when viewing one of tasks that were logged (on the Views section of the project) it displays "Knowledge base" and "Priority" within the detai...
-
Looking to import from CSV into Assets. Different Data sources have different formatting ( like for Hostname - EG one source says hostname - ABCDE and the other says - abcde). Some have i...
-
Hello I would like to create and save an AQL filter like I can with a JQL filter. I can enter in the formula with advanced search in the object menu and can see the records I want. Is there a w...
-
I'm trying to set up a service with a Service Management project. I want to tie the service to the project so I can set stakeholders. Currently, this documentation on how to create a service i...
-
Hi - noob to Jira. I have setup an Asset Import from Entra using the connector and following the instructions really carefully (I believe!). When I get to pressing the 'Import Data' button, I get a d...
-
Hi community, I'm the product owner of a Jira Team-managed project (Jira service management) and I’ve noticed that the Status filter dropdown (e.g., when filtering issues or creating reports) contai...
-
...bsp; "validation": { "rq": true } &n...
-
Hi community, We have one SLA in a JSM project with 164k tasks, where it is configured using JQL (5 different JQLs) because 5 teams work in this project, and the fields used to create the JQLs are A...
-
Hi we are running JSM DC then upgrade them as Showen below: Jira core Version: 9.12.15 LTS → 10.3.7 LTS JSM Version: 5.12.15 LTS → 10.3.7 LTS we are using Theme extension for JSM and Extens...
-
Hi all, we are part of an Org set up, so we have customers that come in via email for example which I understand appears in the customers section of the JSM Project. But we also have customers come...
-
Hash 1FDBBVJ Trace af573bd7de65433fa41b3a85e7ec62ff
-
Does anyone else find it odd that Jira limits what you can and can't do with form fields? For example, the default Summary field is apparently something that can never be customized. Every time...
-
Hello everyone, We have a Inbuilt Jira System Group that we want to remove users from - This group is also a Default group. We now have the below 3 groups that users are automatically pu...
-
I find that I get quite a few posts on the Community forums that are in other languages such as Spanish, French, and German, which aren't very useful to me. Is there a way to filter out anything pos...
-
A little background information: I became a Jira/JSM admin about 4 months ago after a company acquisition and the preferred solution for ticket tracking of the acquiring company was JSM. While attem...
-
Hi, we have just now started to evaluate Asset Management. I have the following questions: #1 As I see it makes always sense to separate different objects to different asset scheme all...
-
Hello. I've been asked to change the background image and some of the text formatting attributes on our Help Pages, which are hosted via Atlassian. I've never done this before and don't know where to...
-
Hi everyone, I'm working on a Jira Service Management request form that includes a checkbox custom field (e.g., "Access Needed") where users can select multiple options like: VPN Access ...
-
Hi, I do not have any experience with using JSON as a FYI! We created two custom cascading fields to replace our custom short text fields (Facility Sandbox & Payer). With that though we needed to...
-
I have several projects and I am an admin and Jira admin for them all. I have one that is "company managed" and others that are "team managed". In the Company Managed Project, I can toggl...
-
Hi, I have a company-managed project on JSM Standard cloud. I'm using automation and a feature for Forms that attaches a PDF of the Form every time it's submitted. The PDF filename fo...
-
Hi Community, We're using Jira Service Management and would like to ensure data consistency in our Assets schema when capturing job role information during user onboarding. Here's our setup: We ha...
-
Hello. I have a user that has access to Jira and Jira Service Management - Customer. Even though the user does not have Jira Service Management - Agent enabled she is still able to see the internal n...
-
Hi Community, I've encountered a peculiar issue with Jira Service Management (JSM) portal visibility, and while I've found a solution, I'd like to understand the "why" behind the observed behavior, ...
-
I am looking at building out a Jira Service Management project to track Security, Projects, Requests for our Cloud Admin team. Was looking for any tips, best practices, and cool integrations that I m...
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 10 | |
| 9 | |
| 9 | |
| 9 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| June 12, 2025 8:08 AM PDT |