Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to get initial chat message time stamp for FRT SLA once Halp UI is no longer available

Joseph February 29, 2024

With the deprecation of the Halp ui in June I'm concerned my team will lose visibility into FRT and RT based on the initial message time stamp for the Chat (specifically slack, but I'm sure it applies to Teams as well).

Has this issue been resolved? Is Jira aware of additional message metadata from the origin client or are we going to lose this type of reporting?

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events