A fresh new integration experience calls for a fresh new look and feel.
It’s hard to believe it’s been nearly two years since Halp joined the Atlassian family. 🤯
A lot has changed in those two years – new customers, new use cases, new features, and countless new learnings along the way. But our fierce commitment to providing the best possible ticketing experience for both agents and help-seekers in Slack and Microsoft Teams remains exactly the same.
As part of this commitment, we’ve completely revamped our Jira integration experience, making it easier than ever to bring Halp’s world-class conversational ticketing functionality to other Atlassian products. This includes launching a new Halp-powered Slack ticketing experience – and soon Microsoft Teams – specifically for Jira Service Management users (more on that here).
Since your favorite bot will now power conversational ticketing experiences for Halp and Jira Service Management (and hopefully many more Atlassian products soon), we decided a new look and feel might be in order…
Atlassian Assist: the same old Halp bot, now with a brand new name!
This refreshed app look is part of our long-term vision to give help-seekers one central place in Slack or Teams to ask questions and get support across not only Atlassian products, but also 3rd-party ticketing systems. Halp will soon be one of many Slack and Teams experiences powered by Atlassian Assist’s world-class conversational ticketing – starting with Jira Service Management. No matter what tools you use to get work done, Assist will become a one-stop-shop to ask for and receive help.
While we think our makeover is pretty cool, we know change can be scary, and you might have some questions. We’ve taken a stab at addressing some of those below.
Hang on, I’m confused. Are you still called Halp?
Yes! Halp is still Halp, the lightweight ticketing system you know and love.
How does this impact my Halp experience in Slack or Microsoft Teams?
Beyond a new blue logo and a different name, nothing else is changing. The app will continue to function the exact same way it always has to power your Halp ticketing system.
When will the change happen?
If you’ve logged into Slack today and interacted with a ticket or visited our app home, you might have already noticed our new look. The change is officially live for Slack users today, and is gradually rolling out to Microsoft Teams users over the coming weeks, so keep an eye out.
Does this mean I have to use Jira Service Management?
Nope. You can continue using Halp as you usually do, but you’re more than welcome to test out Jira Service Management if you’re interested in exploring Atlassian’s enterprise-grade ITSM solution. We’ve upgraded the integration experience to make it easier than ever to connect the two tools, and any paid JSM-enabled Halp queues will not be charged on your Halp bill!
What if my Halp bot is white labeled? Can I still use that feature?
Yep. If you’re a premium or enterprise Halp customer taking advantage of our white labeling feature in Slack, this option is still available to you, but you may need to reset the bot name and logo.
What if I have a question that isn’t addressed here?
We’d love to answer it! Feel free to get in touch with us here.
We’ve got plenty more exciting Halp updates coming soon, and this is just the beginning for Atlassian Assist. Be sure to keep an eye on the community for the latest news, and don’t miss us at Atlassian’s annual conference Team 22!
Nicole PitaroAtlassian Team
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