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How do you organize the knowledge base for enterprise, what are the tips on this?

How do you organize the knowledge base for enterprise, what are the tips on this?

The specifics and structure of the enterprise are more complicated than ordinary companies, so if you have an interesting experience in organizing a knowledge base, please tell us about it)

3 comments

Dave Liao Community Leader Feb 01, 2021

@Yevhen Rohovets - as with most things, design your KB with the customer in mind:

  • What questions are customers (internal or external customers) asking? Keep these topics in mind to prioritize the content to make.
  • What practical groupings of content are sensible to establish? Hierarchy is important. Don't go overboard: 5 categories is better than 3, but 30 is probably too many to process. But then again, if your audience are experts, 30 might be appropriate.
  • When translating existing resources to be consumed in a tool like Confluence, have content exist as atomically as possible. One page with 10 FAQs, or 10 pages with one topic each? Searchability and digestibility is important.
Dave Liao Community Leader Feb 17, 2021

@Yevhen Rohovets - you should also take a look at @Ollie Guan 's post on using Confluence Cloud to manage an enterprise knowledge base!

I second this. It gave me solid ideas and insights

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