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Unwanted junk adding up in comments when replying through Outlook

Madhu Reddy January 23, 2020

When replying to Jira email notifications via Outlook, Unwanted junk was adding up in the comment body.

I have followed the steps which was given in the below link.


Updated the content in the file and also in Header.vm file.

Still I am unable to remove the unwanted junk. How to remove this. Attached the screenshot for your reference.

Outlook Junk.png


Thanks in Advance.

1 comment

Alexander Schmidt
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January 23, 2020

Which Jira Software are you using?

There are some major changes on how Jira and outlook work together in Jira 8.6. check out this page How to set up replying to Jira notifications via Outlook .

I think after upgrading to 8.6 will resolve all your issues.


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