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Configure/stop auto tracking days in a column

gsinghtest May 16, 2017

In our org Team A may create the ticket and groom it but then send it over to a different team that may be better suited to complete it. However, when this is done, the ticket retains how many days it was in a column (if it was pulled in) or even how long it had the status "groomed" (even if it has been regroomed by the new team). This skews a lot of reports and metrics that we run for management.

Is there any way to configre the tracking so that it resets on reassignment or when it geos from Groomed -> To be Groomed -> Groomed?



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