Create
cancel
Showing results forΒ 
Search instead forΒ 
Did you mean:Β 
Sign up Log in

Comment field freezes with special character (smiley)

Renni Verho August 23, 2018

Copy-paste from mail including smiley mark 😊 causes newer ending loop for Adding comment. 

Modify old comment with same smiley gives error : 

"Jira responded with

Error 5xx

Looks like we're having some temporary server issues.

Please wait a minute, then retry your request.

If you think something is broken, report a problem to..."

 

Is it common Jira issue or just in our configuration ? 

1 comment

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 23, 2018
Renni Verho August 23, 2018

JRASERVER-59741 should be fixed in 7.1.0 and this problem is seen in JIRA Software 7.8.4

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 23, 2018

All right, maybe this (if you have a MySQL database), even if the error message is a bit different:

https://jira.atlassian.com/browse/JRASERVER-43854?jql=project%20%3D%20JRASERVER%20AND%20text%20~%20%22comment%20utf-8%22

My guess is that it is a problem with UTF-8.

Can you please check your log-files, if there is any more information included.

Renni Verho August 23, 2018

MySQL in use, so could be UTF-8 case:

SQL Exception while executing the following:INSERT INTO jiraaction (ID, issueid, AUTHOR, actiontype, actionlevel, rolelevel, actionbody, CREATED, UPDATEAUTHOR, UPDATED, actionnum) VALUES (?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?) (Incorrect string value: '\xF0\x9F\x98\x8A N...' for column 'actionbody' at row 1))

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
August 23, 2018

Maybe the workaround here will help you then: https://jira.atlassian.com/browse/JRASERVER-36135 otherwise you will probably have to wait until this is fixed.

Renni Verho August 23, 2018

Thanks Bastian about quick reply. Team will investigate will we wait or do workaround.

Comment

Log in or Sign up to comment
TAGS
AUG Leaders

Atlassian Community Events