need some informational text on transition screens

[Joe Harmon]

I have a workflow that pops up screens with required information at each transition.  During several of those transitions I need to prompt for specific attachments to be added.  The problem is that the attachment field can only have one description per project (as far as I know).  So I want to be able to add some information text saying, attach the following files, and then providing a list.  I have read that there is a message field in jira that will allow for optional text on a screen, but it has never worked for me.  No matter what I put in the message field name, description, or default value, nothing ever shows up on the transition screens (or anywhere else for that matter).  Any ideas?

[Nic Brough -Adaptavist-]

Are you talking about the "message fields" from the Jira Toolkit?

If so, how are you configuring the field you are setting up?

[Joe Harmon]

Yes I am talking about those fields.  I have that field being added to a transition screen.  I have the summary, description, and default value configured with just plain text.  Doesn't show up on any of the screens, meaning transition screen, edit screen, view screen.

[Nic Brough -Adaptavist-]

Apologies for the delay in replying - had this open on a computer that I didn't take with me to my family emergency, and only just opened it up again!

Let's concentrate on a single place, let's forget view/edit for now.  Have you set up the below?  (I'm using example text for names and content, obviously replace it with what you want to say)

• A custom field
  • Type: Message field (for Edit)
  • Name: Attachment instructions
  • Default value:  Please add the attahcments for stuff
• A screen
  • Name: An obvious transitional screen
  • Fields: at least "Attachment instructions"
• A workflow
  • Simply including the transition screen above

This has thrown up text on the transition screen for me, both on server and cloud Jira systems.

[Joe Harmon]

Thanks for the clarification Nic on the message field being (for Edit).  That is what the issue was.  I was using the (for View) and it wasn't working.  Once I switched to the type it worked.