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onDemand Confluence not allowing custom domain name?

Ben October 25, 2011

Just received your onDemand announcement email.

Overall it sounds great but the fact that you are removing the ability for us to use our own domain name is going to force us to cancel our subscription with you.

I assume this is going to be the case with a lot of your other customers as well.

You are also removing almost all of the customization abilities including templates/themes/macros/layouts.

You are basically taking away every reason why we chose your company/product.

This is rediculous.

8 answers

1 accepted

6 votes
Answer accepted
Michael Knight
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 25, 2011

We definitely understand that many users need the custom domains and control that is currently available in our enterprise hosted instances so we've organised with our current hosting partner Contegix to continue hosting your application in much the same way as your hosting experience is currently operated.

You can find out more about the Contegix hosting environment and enquire about moving over to their services at this page. Your current hosting arrangement will be untouched until the 31st of December 2012 so you have plenty of time to decide what you want to do.

Ben October 25, 2011

Thanks for the response but unfortunately this won't be an option for us.

At least we have 2 months to find some way to migrate to another company.

Bob Swift OSS (Bob Swift Atlassian Apps)
Rising Star
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October 25, 2011

14 months. right?

Ben October 25, 2011

Yeah I guess so, would rather not have to even worry about such a deadline.

3 votes
Deleted user January 26, 2012

What is the timeframe for adding support for custom domains to Confluence OnDemand? We just want to point a CNAME to our online documentation.

2 votes
Ben April 3, 2012

What is the latest on this? Seems like the issue hasn't gotten any feedback from Atlassian. Is this going to be another one of those "in 2 years" things and then even after 2 years we never see it? Can we get an honest answer on when we might see this?

2 votes
Sherif Mansour
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 26, 2012

Also worth noting, the feature request for this is being tracked here:

Ben March 27, 2014

The feature request hasn't been updated for 2+ years.

0 votes
Matthew Matthew February 11, 2013

This is really really needed.

0 votes
Ben February 4, 2013


0 votes
Deleted user May 30, 2012

+1 for CNAME support

0 votes
Ben January 16, 2012

In case anyone finds this helpful. I think we are going to move our confluence to a cloud server until Atlassian is able to offer custom domains and at least better style/custom macro support for onDemand.

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