@mention not working in tasks

[Deleted user]

Hi all!

I just set up Confluence Cloud for a pilot at my new job.
Strangely, I can't get @metion to work in tasks.

When I type @mention as text, I can select and search teammembers.

When I type @, or click the @ icon in the editor, in a [] task, my cursor disappears, no @ is appears. I cannot type, nor can I tag or search. 

If I first type a few words in the [] task, and then type @, the @ does appear, but I cannot tag people.

I made sure my auto complete / format editor settings are unchecked.

Any ideas how to fix?

[Fabio Racobaldo _Herzum_ · Accepted solution]

Hi @[deleted] ,

welcome to the Atlassian community!

First of all, you should be able to mention users that have access to Confluence. As first test, please try to mention yourself.

Did u try with a different browser? Can you try to clear your browser cache and try again?

Hope this helps,

Fabio

[Deleted user]

Hi @Fabio Racobaldo _Herzum_ , thanks for the swift reply <3

I managed to dig down deeper in the cause.

It works regardless of browser, coockies, history, etc. as long as I don't use the iCloud keychain add-on. If I use the add-on, it stops working in Edge, Chrome and other browser.

When I use the add-on, I cannot @mention people, neither can I create dates // in tasks. In text editor or comments it works fine, it just doesn't work when writing [] tasks.

Any tips?

[Fabio Racobaldo _Herzum_]

Hi @[deleted] ,

that's weird! I found a similar issue in the follwoing thread https://community.atlassian.com/t5/Confluence-questions/Can-t-mention-in-Questions-for-Confluence-after-the-update/qaq-p/639058

[Deleted user]

Thanks @Fabio Racobaldo _Herzum_ !

Ive uninstalled the add-on, and will live with that :) 

Thanks for the effort!

[Fabio Racobaldo _Herzum_]

Happy to know that you solved your issue. Please mark my answer as accepted.