mention myself -- no email notification

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August 18, 2017

We've been having issue with mentions not going out, so to test this, I tried to mention myself in a comment. I did not receive an email.

 

Under "Email Settings", I have "Notify on my actions" checked. Does this not apply to mentioning oneself?

 

I have verified that if someone else mentions me, I do receive an email notification.

 

Michael

6 answers

2 votes
John Shoemaker January 28, 2019

Any workarounds? Thanks

0 votes
Hasnae
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October 4, 2019

@Mark Frederick the behaviour you are describing is from Jira 

This thread, however, is about Confluence :) 

Confluence definitely does not send mention notifications to authors , the code in question has been that way for some years now .

If you can find a self mention notification from Confluence, that would be helpful for me to identify if there is a regression 

0 votes
Mark Frederick October 4, 2019

This is absolutely incorrect, at least it was until sometime recently.  I have used self-@ 1000 times with great benefit.  I'm looking at one in my Inbox right now....basically sent it FROM me TO me and I used to get an email with a nicely bundled comment that I could do with as I please, namely forward it to persons outside of our Jira subscription.  

I sincerely hope this is not to curb one's ability to go outside Jira with communication to non-licensed users, which is really nothing more than a useful "corner case."

Atlassian Support:  Please Advise....

 

mentions.jpg

0 votes
Hasnae
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September 24, 2018

That is right, mention authors are not included in the mention notification recipients set

0 votes
Nicolas Casel
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September 24, 2018

This is a controversial approach, isn't it?

By example, I write down some notes in a specific wiki page during a Sprint Retrospective. I notify all participants, including myself, so everybody receives an email to check later these notes. In that case, I do not receive any email, is that right?

0 votes
Hasnae
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 26, 2017

We indeed do not include the mention author as a notification recipient.

Perhaps that only makes sense if "Notify on my actions" is not checked.

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