apps: "little trouble" is NOT "just a hiccup"

[Mike Stell]

We are evaluating knowledge tools, so created a couple new trial sites, and are not able (per screenshot) to add apps in the dropdown menu "find new apps", despite being admins, trying multiple apps, request/approve, etc.  

curiously, I AM able to get Gliffy app to show up in side bar by using the associated template, but I have not found a template for every app, and the UX/support has not made a great first impression... 

[Mike Stell · Accepted solution]

While the apps still don't show up in that "apps" dropdown, they somehow eventually (~1 week, 15 "adds") ended up in the left hand pane, and are available in editor context, so I'll just move on and hope someone else is interested in pursuing the root cause solution. 

[James Dellow]

This isn't normal. Have you raised this with Atlassian support?

[Mike Stell]

"Support" seemed to be outsourced to paying customers, but maybe I didn't jump through the right hoops, or it is not available in trial phase?