Verification Code

[rodrigo_marques]

Hello,

We're having a problem with a user's first login.

When trying to enter the verification code, it returns the message as print below

Can you please help with this case?

[rodrigo_marques]

Hi G subramanyam

tks for your suggestions.

I had already done the procedures, but still had the same problem.

Today it was possible to solve.

[G subramanyam]

Hi @rodrigo_marques welcome to the Atlassian community.

May I request you to clear the browser cache, cookies and retry. Alternatively, try from an incognito browser as well. If the issue still persists, then only option is to reach out to in-house Jira admin or Atlassian support team.