Users we invite dont have access, but then they do!

[Sonja Altmann]

We invite users who are external to our company to view our Confluence Content.

Most of the time it works perfectly. 

Some users, however, When they try and log in it says:
Try a different account

<email> doesnt have access to confluence on <site>

If they click the Log in to another account, put the exact same information in, it will log them in fine.

Can anyone give me some idea why this would be?

Cheers

Sonja

[marc -Collabello--Phase Locked- · Accepted solution]

Not exactly sure, but I would guess that these users already have an Atlassian account registered with their email.  By clicking "Log into another account", they log in with their existing account.