Unable to mention someone

[Lee Choon Lin]

My account as admin, unable to mention anyone. Other users are not having this issue. 

May i know how to fix it?

[Lee Choon Lin]

I'm not quite understand about rebuilding the index. Could you provide step by step procedure to resolve this issue?

I thought this is bug from your Confluence platform. I didn't modify any settings after i checked my history.

[Ollie Guan]

General access to content indexing is disabled by default, and can only be done by the System Administrator. To enable content indexing, contact Atlassian Cloud Technical Support at https://support.atlassian.com.

[Lee Choon Lin]

[Lee Choon Lin]

This block is "unchecked". Please see attached photo.

I tried to check and unchecked the box and check try mention with @<NAME>.  It's not working.

[Ollie Guan]

Hi @Lee Choon Lin ,

Usually input methods may cause this problem, you can try to press shift first, then press shift + 2.

Or you can try Insert more content to choose to type @

By the way, the following post also mentioned that rebuilding the index may solve this problem.

https://community.atlassian.com/t5/Confluence-questions/mention-doesn-t-work/qaq-p/1165647

Hope it helps and Merry Christmas!

[Lee Choon Lin]

Merry Christmas!

[Lee Choon Lin]

i'm using cloud-based Confluence. Please take note. I saw the rebuilding index is for confluence with own server. Correct me if i'm wrong.

[Ollie Guan]

Hi @Lee Choon Lin ,

Please check your personal settings-> Editor Settings