Unable to add new app to Confluence (cloud)

[Moshe Hajaj]

I managed to add one (of 2) app, but every time I click the “start new trial” on the second app, I get this error message:

We ran into a little trouble 

It might just be a hiccup. Try again in a bit.

Is there a way to know why the specific app won't install?

[Max Foerster - K15t · Accepted solution]

Hey @Moshe Hajaj

If you encounter this error message, the application was often installed anyway. It can also show up due to a missing or invalid payment method.

Best, Max

[Moshe Hajaj]

Hi Max,

I don't see it in the “Manage apps” page. And the site is currently on the free tier anyway, while the app has 30 days “trial period”.

That is really strange.

[Max Foerster - K15t]

Do you have a payment method added to your site?

Best, Max

[Moshe Hajaj]

Not on this site. It's simply a free/temp site to check the app mentioned above. We're currently on Jira and Bitbucket cloud only (but, Confluence on-prem).

But that wasn't the problem with the other app (which was installed successfully, and then removed).

Thanks, Moshe

[Max Foerster - K15t]

So, please try adding a payment method. This is a known issue, and this workaround tends to work. It's been discussed multiple times in the community. :) 

[Moshe Hajaj]

Great tip Max,
Thank you a lot.

[Max Foerster - K15t]

I hope it fixes the issue for you with that specific app.

[Max Foerster - K15t]

Hey @Moshe Hajaj I forgot to mention it. Please accept my answer to this question if it was helpful, so other community members will see that the question was resolved. :) Thank you very much!