Unable to Log into Confluence after Update

Michael Collins September 25, 2017

Hello,

I seem to be getting this error message when trying to log into confluence

"Sorry, an error occurred trying to log you in. Please try again."


Its happening after Installing Confluence onto a RHEL 7 system from a RHEL5. We loaded all the application data and the MySQL Database but can't seem to figure out why non of the logins are working.

6 answers

1 vote
Nic Brough -Adaptavist-
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September 25, 2017

Right, so you've got Crowd as a user directory, and it can't connect to it.

You'll need to go to Crowd and add your new Confluence to it so it allows authentication.

0 votes
Nic Brough -Adaptavist-
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September 26, 2017

That doesn't sound too right - could you check the permissions on the files in your Confluence install?  Also, check that you have the global permission "browse users"

0 votes
Rebeca Hernandez
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September 26, 2017

Hello, 

 

I am not sure if the error I just get now has to do with an upgrade, but the issue is that I practically cannot draft or edit any document anymore.

I get the following error:

The following error(s) occurred:

  • You do not have permission to access /admin/users/browseusers.action. To access this page, please log in as a user with sufficient permissions.

 

Does this has to do with the release or is it a different kind of error?

0 votes
Michael Collins September 25, 2017

Alright Thank you for the help Nic!!

0 votes
Michael Collins September 25, 2017

Hello Nic,


Thank you for replying. Below is the error message I'm seeing.

 

2017-09-25 11:08:54,290 ERROR [http-nio-8090-exec-4] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'Crowd Server' is not functional during authentication of 'mcollins'. Skipped.
-- referer: http://10.6.81.123:8090/dologin.action | url: /dologin.action | traceId: a7e80431d4921a47
2017-09-25 11:08:54,294 WARN [http-nio-8090-exec-4] [confluence.impl.hibernate.ConfluenceHibernateTransactionManager] doRollback Performing rollback. Transactions:
->[com.atlassian.confluence.user.DefaultUserAccessor.authenticate]: PROPAGATION_REQUIRED,ISOLATION_DEFAULT (Session #2110560414)
-- referer: http://10.6.81.123:8090/dologin.action | url: /dologin.action | traceId: a7e80431d4921a47
2017-09-25 11:08:54,295 WARN [http-nio-8090-exec-4] [atlassian.confluence.user.ConfluenceAuthenticator] authenticate OperationFailedException caught while authenticating user <mcollins>.
-- referer: http://10.6.81.123:8090/dologin.action | url: /dologin.action | traceId: a7e80431d4921a47
com.atlassian.crowd.exception.runtime.OperationFailedException

 

Caused by: com.atlassian.crowd.exception.ApplicationPermissionException: HTTP Status 403 - Client with address "10.6.81.123" is forbidden from making requests to the application, confluence.type Status reportmessage Client with address "10.6.81.123" is forbidden from making requests to the application, confluence.description Access to the specified resource has been forbidden.Apache Tomcat/7.0.42

0 votes
Nic Brough -Adaptavist-
Community Leader
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September 25, 2017

That suggests a failure in the authentication system (user directory).  What does the application log file say the problem is?  <confluence home>/logs/atlassian-confluence.log

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