Problems with uploading from companion app

Ian Redman
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September 26, 2018

Does anyone else have problems using the companion app?

Some of my team are having problems using the new companion app, and I wondered if the problems are unique to us?


User opens preview and edits in excel OK.

the file is downloaded into the companion app folder on his C drive OK.

He saves the file (either by closing excel or explicitly saving) and the C drive file is updated.

The browser however never changes to show 'ready to upload'.

He can quite happily drag and drop the file from the companion app folder on his C drive - so it's not a name change error.


I'm at a bit of a loss really and wondering if anyone else has experienced this?

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