Large spaces lead to connection problems

Christian Polonio January 29, 2019


we are currently evaluating Confluence Cloud and tried to import a rather large Word document (2000+ pages) into a confluence space. After running for some minutes, the import process stopped and displayed, that there was an error while connecting to the server (the original message in german says : "Beim Herstellen der Verbindung mit dem Server ist ein Problem aufgetreten".). Some most chapters of the Word document made it in to the confluence space, others were missing.

We had similar problems while trying the same import on a local instance of Confluence and were able to fix it by increasing the maximum allowed memory usage in the Java Environment. Of course I don't have access to these values in the Cloud version of Confluence.

As the import has to be performed only once, a possible solution would be to split the word document in smaller portions. Not the biggest problem. However, we get the same message, when trying to move a page and its subpages to a new location within the space. The error message is the same as above.

Are there any limits for page count, size, etc. for a Confluence Cloud space? Or is there a way to tweak the configuration to prevent issues like the ones above?


Best regards



1 answer

1 vote
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 30, 2019

Hello there Christian!

There is a possibility that we are facing the following bug:

CONFCLOUD-53372 | Unable to Import large Word Document to Confluence

Currently, this bug is still open. The best course of action would be to vote and watch the bug. Voting will increase the visibility of this report and watching will keep you up to date with anything posted there.

Let us know your thoughts!

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