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Hi - I am having issues with service desk and confluence integrating as a customer knowledge base... a few things...
1. the pages render poorly and many items that format or load correctly in confluence do not load in the service desk (embedded instructional videos included... which is a big disappointment)
2. Recommended articles are not showing up, at least not for me
3. I can't seem to find any real customer support / configuration support outside community.
4. I can't add a link to the knowledge base in the service desk portal unless I just create an announcement and paste a link in it. It feels janky.
Any recommendations? Stuff I am missing? Thanks in advance.
Welcome to the Community!!
Thanks @Pramodh M . I am using labels but not seeing recommendations anywhere.
Will try a support ticket.
Here are some screenshots:
Item 1: no recommended articles
Item 2: No link to knowledge base besides the banner I made, and no recommended articles
Item 3: Videos not loading like in confluence and links just showing