Failed to Change Profile Photo

[Tim Zyk]

I'm getting my Confluence Cloud space set up for my company and I can't upload a profile picture. It says "Failed to Change Profile Photo" no matter the image I chose. I'm uploading a JPG.

Any help why this is erroring out??

Thanks,

Tim

[Vincent Mann]

@Tim Zykhave you tried more than one browser? What is the file size?

[Tim Zyk]

I tested it on my non-work PC and it uploads fine (small pic, tried multiple browsers). It must be a firewall/Corp. Security issue. Is this common and is there a way I can fix?? I worry our Corp. Security team won't help.

[Vincent Mann]

Yeah it sounds like an internal issue. Did you get it to work or still having problems?