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Drwa.IO doesnt work

Zimmer EDV GmbH February 16, 2022

Draw.io diagramms cannot created. On the draw.io Configuration page I get the message "unexpected Error, please load this page new and try it again". Draw.io is correct licencsed, and the only app on this side. On a second test site the same error happens again

1 answer

1 vote
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2022

Hi @Zimmer EDV GmbH

Please follow below steps and let me know how it goes.

  1. Do you have the problem with saving a newly created diagram OR with edit and saving old diagram ?
  2. Please perform the same steps in different browser or Incognito mode to check if issue occurs. 
  3. Clear browser cache and disable any extension/add-ons in the browser and check. 

If still you have the issue, please drawio helpdesk here: https://drawio.atlassian.net/servicedesk/customer/portal/14/group/15/create/49 

Zimmer EDV GmbH February 16, 2022

I have give the problem to draw.io helpdesk. Thanks for your help

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