Does your company use confluence to publish HR information? For example, benefits, culture, policy?

[Ashley Bird]

im looking at building out our Teams and Spaces. I need each team on board and following our guide. Can HR publish critical information in Confluence? Most of our teams use Confluence for collaboration, but we need it to be used as a knowledge base. m I would like to know if others have accomplished this and if this is what I should be aiming for.

[Laura Campbell _Seibert Group_ · Accepted solution]

Hi @Ashley Bird ,

There are a number of templates available out of the box with Confluence Cloud that are made specifically for HR needs, so you don't even need to start from scratch. 

[Ashley Bird]

Oh interesting! I will have to look at what those are. 

[Matt McGuinness · Accepted solution]

Hi Ashley - We use it for Human Resources functions  - particularly in the form of an online Handbook and it is the primary source of information regarding all things HR  - from DEI initiatives to benefits enrollment within our organization

[Ashley Bird]

I like that and would use it for that but our company seems to be wanting to use other software to show those things. I wish we would all align. 

[Mikael Sandberg · Accepted solution]

Yes, you can use Confluence to host HR information, that is exactly what we are doing. Everyone get access to Confluence and we are using it for documentation, intranet, publish policies and standards, knowledge base linked to JSM and everything in between.

[Ashley Bird]

I see that for our company, but we are scattered between other software. We are picking up speed, though. It's just we now. The struggle is real. But I am only one small person. Thank you!

[Laura Campbell _Seibert Group_]

We have HR information on Confluence (remote work policy, benefits, procedures for submitting expenses, company org chart, etc). One of the reasons this works really well is that almost all our information is created and stored on Confluence, so everyone knows that if you're looking for the latest team XYZ notes, how to request training, or what the current strategy & quarterly objectives are, they're all on Confluence.

Here are a couple benefits of using Confluence for HR information:

• It's super easy to create or update pages
• Permissions can be managed so only HR staff can create/edit pages
• Non HR staff can leave in-line comments or page comments (at the bottom) to indicate that something is out of date, ask a question, or give feedback
• If you have a Premium plan, you get page analytics, so HR can check that new hires have actually visited key pages
• If you watch a page, you get email updates if the page is changed. HR could add key people (managers, team leads, etc) as watchers to key pages so they automatically get informed if the information is updated.

Hope you can find another Confluence fan in your company to help evangelize and get people on board.

[Anna Mitina _Stiltsoft_]

Hi @Ashley Bird 

Indeed, as many others said, it is possible, just double-check your restriction settings for those pages that contain critical information.

If you need to use Confluence as a knowledge base we have a great app called izi LMS for Confluence. It enables to create courses and quizzes in Confluence the same way you create pages and use them for training, onboarding, and compliance.

Watch a 2-minute video

Let me know if you wish to know more :)

[Andrew van Ingen {ServiceRocket}]

Hi @Ashley Bird , yes this is definitely possible. I facilitated our company to have the HR documentation for personnel on Confluence and also automated several processes, so HR would mostly use Confluence as a tool for interaction with employees. HR and employees were very pleased.