Custom emoji creation not working

[Asier.Gomez]

Hello,

I am trying to create a custom icon/emoji, but it doesn't appear the option.

When I open the emojis icon I can see the next:

I'm using Confluence Cloud.

Thanks for any help. 

[Jack Brickey]

Hi @Asier.Gomez , that is odd. I don't recall this being a permissions thing and I did not see any such configuration in my free instance. Mine looks like this...

A couple of next step ideas:

• check with others to see if they are reproducing 
• check a different browser
• check a different space

[Asier.Gomez]

mmm thanks! Looks like it works with my private account.

[Christal Vandecar]

@Jack Brickey  We're seeing the same difference here as @Asier.Gomez did. I had created a number of custom emojis, and have been using them. Maybe a few days ago they were there. But today I see that the option to add custom emojis is not longer present in the emoji drop down. My custom emojis are gone.

[Jack Brickey]

@Christal Vandecar , I am not experiencing this. Thing I could suggest would be to reach out to Atlassian support directly.

[Christopher Crowell]

I was having the same issue when trying to add emojis while editing the name of a page, but I was able to add the emoji successfully within the page edit view.