Cant edit in office from page preview

Peter Natale September 26, 2019


  If i click on the attachment placeholder on a page to get a preview, edit in office does not appear. But from the attachment page it does!

Case 1 - from page place holder (word doc added to page)

Click this:


Case 2 - From the page attachments (clicking on the paperclip)


3.png and get    4.png


Its the same file, same preview but the previewer appears totally different. Why cant i get the case 2 result from the attachment placeholder on the page??? 


This is Confluence Cloud in Chrome but i get the same result in IE and Edge. Atlassian companion is installed and working (edits in case 2 upload back to Confluence).





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