Cannot login to Confluence from Chrome.

Shailaja Miriyala March 21, 2022

Cannot load Confluence page. After clearing all cookies and cannot login, this is displayed on the UI.

I tried all which is support  site. Nothing worked. It always complains about  enable this in network options. 

https://aid-frontend.prod.atl-paas.net/atlassian-id/front-end/5.0.326

 

Cannot  download these extension too.

Screen Shot 2022-03-21 at 11.05.34 AM.png

No Proxies in network settings either. 

Mac OS-Monterey

Chrome version - Version 99.0.4844.74 (Official Build) (x86_64)

 

1 answer

0 votes
Andy Gladstone
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 21, 2022

@Shailaja Miriyala Welcome to Confluence Cloud!

Sorry you are having issues. When trying to login using Chrome Incognito mode, can you access the instance?

Shailaja Miriyala March 21, 2022

Same, cannot open in  incognito mode either, couldn't even open this email notification in chrome.

This site can’t be reached

community.atlassian.com unexpectedly closed the connection.

Try:

  • Checking the connection
  • Checking the proxy and the firewall
ERR_CONNECTION_CLOSED
Shailaja Miriyala March 21, 2022

Also cannot open any Jira's it shows blank screen upon clicking on the Jira ticket. 

Bharath Kumar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 24, 2022

Hi @Shailaja Miriyala,
Could you please confirm if you were able to access the Atlassian site before?

What happens when you try to access id.atlassian.com after a cache clear. Please check the browser console logs and try creating a HAR file. As for the Jira, could you have your access confirmed to the project board and access to the filter? 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events