Can't download pdf from viewer

Kelly Wolf Gonzalez January 13, 2020

The top navigation bar in the pdf viewer is gone (using chrome and safari) which means I cannot download a pdf from the viewer, nor directly from any confluence page (unless in edit mode). Any suggestions?

3 answers

2 votes
James Dellow
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 13, 2020

With the ongoing implementation of the new editor, there are some inconsistencies in the UI for attachment depending on how you preview it that might cause some confusion. However, either option should still allow you to download it.

You might see either the legacy viewer:

Screen Shot 2020-01-14 at 14.15.11.png

Or the new viewer (no tooltip):

Screen Shot 2020-01-14 at 14.15.51.png

However, if you can't see either of these options...

Kelly Wolf Gonzalez January 16, 2020

nope I have neither option. see screenshot below.

0 votes
Fernando Bordallo
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 13, 2020

Can you share a screenshot or a gif of the loaded/loading pdf viewer? You should be able to see the media attachment dialog with the download option 🤔

Kelly Wolf Gonzalez January 16, 2020

here is a screenshot of what I see when Im in preview mode.  there isnt anything at the top or bottom that give me a download option.Screen Shot 2020-01-16 at 5.23.17 PM.png

James Dellow
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 16, 2020

Based on the "View all files" in the bottom left corner, that looks like the legacy file viewer.

But I think you'll be better off raising a support ticket at this point, as something strange is going on.

Like # people like this
Kelly Wolf Gonzalez January 17, 2020

okay, thank you!

Redzuan Rizal June 23, 2021

may i know if there is any update after opening the case ?

Rich Nacinovich September 22, 2023

Is there a fix for this issue?

0 votes
samuelcenaokediji January 13, 2020

Try accessing via incognito mode to see if there is any luck. 

Kelly Wolf Gonzalez January 16, 2020

no luck with incognito (screenshot below is from incognito mode - its the same).

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