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Anonymous access to a confluence space doesn't allow customer to view

Hi All,

I've created a release note which I want to be publicly accessible. I've switched on Anonymous access, and then given anonymous users access to view the pages within my 'release notes' space.

Now, I can open my release note in a browser where I'm not logged in and can see it. Success!

BUT, if I'm logged in as a Service Desk customer, visiting the same link gives me a 'Not permitted' page. Surely customers should be able to view this page?

Any way I can give them access?

Many thanks,


7 answers

The root issue seems to be in Confluence rather than JIRA. I just stumbled across this today as we've only recently linked our JSD to a Confluence space. Please vote for and comment on the Confluence issue: CONF-30161.

I see that you've raised an issue for this, but as a possible workaround, can you not create a user group for Service Desk Customer and give them access to only that space?

Ignacio Pulgar Community Leader Mar 11, 2016

Service Desk Customers are supposed to be set as restricted to the customer portal, so that they do not consume any licenses, and this kind of customers cannot belong to any groups (built-in restriction).

Thanks Steven (and Ignacio),

I did look at the possibility of adding the customer group or even an individual user in the space permissions but couldn't see a way of doing this so it didn't seem possible.

That said, I'm fairly new to JIRA so may have just missed it!

0 votes
Phill Fox Community Leader Mar 11, 2016

Voted for it too. Hope this gets resolved soon.

Thanks for the support (and confirming I'm not going crazy!).

I've raised an issue here:

If I here anything, I'll post back here too.

Many thanks.

0 votes
Ignacio Pulgar Community Leader Mar 11, 2016

I'll vote for it and watch it too.

0 votes

Let us know if you do raise it - I'm curious to see what the answer is, and you'll get my vote too.

0 votes
Ignacio Pulgar Community Leader Mar 11, 2016


It makes no sense to be able to view without having logged in (all, Anonymous) and restrict visibility to Service Desk Customers.

I'd say this is a bug, and so I'd suggest to create a new issue here:

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