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Am I the only one having flickering issues in both Chrome, Firefox and Edge ?

Deleted user August 20, 2019

Hi,

I create a page in Confluence Cloud.

I add 3 sections of 2 columns.

then:

  • And when I add an picture it's flickering every where. It's hard to select or move the picture by drag and drop.
  • If I remove all pictures and just try to add a text with a link in one columns and it flickers again and it take 3 minutes clicking everywhere to finaly get the url selection popup...

I pay a confluence licence and it's not usable and slows me in my work. I have to deliver a word version now.

If anyone know a web browser that is supported by Atlassian, I'd be glad to use it

4 answers

1 accepted

2 votes
Answer accepted
Deleted user August 26, 2019

I finaly find out where the problem comes from.

The flickering was generated by a browser extension in all my browser:

- Kaspersky Password Manager 4.1.15

Disabling it make my Confluence user experience perfect!!!

Darryl St_ Pierre
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August 26, 2019

That's great! Hopefully Kaspersky will issue a fix. If not, and you need a password manager, I would recommend LastPass. I've been using it for years, and the free version is now full of features that were previously only available in the paid version.

Enric Martinez July 13, 2020

I am having a flickering issue with text and I definitely do not use Kaspersky on my Fedora 32

Vladimir Kondratenko November 24, 2020

Hello guys. I'm gratefull to your pointing to Kaspersky extension. It really works. I've turned it off and it solved the problem.

Probably Kaspersky is not the only one extension that causes the problem. But in my case it does. 

I've made a report to Kaspersky support team and have a conversation about it with support guy. Hope they will fix it soon.

If you find another extension that causes the same problem - you can make a bug report to them too (don't be shine to make a good thing).

2 votes
Brooke August 29, 2019

The Grammarly extension also causes this problem.

0 votes
Adam Brandizzi July 13, 2023

I had the same issue, but the culprit in my case was the Textarea Cache extension. It saves the content of textareas so, if the browser crashes, we can restore it. Luckily, this is not necessary in Confluence because Confluence saves the content automatically.

I added the Confluence domain to the exceptions in Textarea Cache configurations, and now I'm not having this problem at all.

If you have this flickering problem, I'd recommend you to

  1. disable all your extensions
  2. for each extension
    1. enable it
    2. refresh a confluence edit page, to see the issue happens

It's boring and takes some time, but it is worth it.

0 votes
Darryl St_ Pierre
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August 21, 2019

Have not had this experience in almost a year of using Confluence Cloud. This may be something worth discussing with your IT staff, as it could be related to an OS issue or a network connectivity issue.

Our experience is that Chrome provides the best experience with the Atlassian Cloud products, and the Microsoft browsers provide the worst.

Deleted user August 21, 2019

I confirm you that we all experience this issue in my little company.

We subscribed the cloud plan this July, maybe we have been put on an experimental version without being told?

Almost all pop up button hard very hard to click like the page is constantly refreshing.

We have a 1000mbps internet connexion and admin rights on our machines. We use Kasperky as Anti-virus

I also saw a similar probleme being fixed by deactivating the cooperation editing but I dont have this option in the Cloud edition... 

Darryl St_ Pierre
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August 21, 2019

Laurent,

Sorry to hear about your experience.

I would recommend you reach out directly to Atlassian Support: https://support.atlassian.com/contact/#/. They may be able to provide some troubleshooting options.

Darryl

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