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Allow users to feed back on problems with documentation

Neven Reynolds August 11, 2022

Hi,

We currently have a very large amount of public facing documentation on our confluence instance. Keeping it up to date is quite a challenge.

I want to know if there is any kind of macro that I could insert on a confluence page (or all pages in a space) that a user could click to give feedback on documentation that was not clear or out of date.

If this could result in a jira ticket with the specific page and a user's comment listed, it would be ideal, but Id be open to other options.

Thanks

1 answer

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Daniel Ebers
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August 16, 2022

Hi @Neven Reynolds

welcome to the Atlassian Community!

The simplest way I know is the comment section - however, depending on your specific configuration I am not sure if you expose it to the users you are expecting feedback from.

Other than that there seem to be Apps out there: https://marketplace.atlassian.com/apps/1214048/content-rating-feedback-for-confluence?tab=overview&hosting=server

Maybe it could be worth having a look at them. As your tag says "server" but the deployment "cloud" it is not sure it is usable on your instance - but you could check.

Regards,
Daniel

Matt McGuinness September 1, 2022

This is a really helpful response @Daniel Ebers  Thank you!   We're in process of migrating from Server instance to cloud and will be bringing this up in our next meeting.

best, 

Matt

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