Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I downloaded the app, it won't log in. I tried creating an account through browser. Won't  work. I really like the features and layout. I'm so pissed that I can't move forward.

1 comment

Daniel Ebers Community Leader Nov 22, 2020

Hi Steven,

welcome to the Atlassian Community!

I am sorry to hear you have had a unpleasant start.
Which error are you presented with when logging in to cloud? Could you maybe share a screenshot?
Was this the creation of a very new account? Then it could be that it just needs a few minutes until everything is properly set up.

What error are you getting from the App? Is this the Android-App you are referring to?

Please provide as many details as you can. I am sure that then somebody from Community will jump in.


Thanks Daniel,

When attempting to use the app I insert my credentials and the pages change like it's going somewhere and then it just rolls back to the original screen to login

Daniel Ebers Community Leader Nov 27, 2020

I understand, unfortunately it is very hard to judge from the "outside". Maybe you can try to reinstall it.
In case this does not help you could try to raise an request with support.


Log in or Sign up to comment
Community showcase
Published in Confluence Cloud

How do you use Boards / Project Tracking Software ?

Dear Community , My name is Sekajipo Taplah; I’m a product manager on Confluence Cloud, working on new forms of content creation. We are doing some early research to understand how people trac...

535 views 8 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you