Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

JIRA Service Desk and/or Confluence Knowledge Base Examples

Hi Everyone,

We are going to be creating a Confluence KB and integrate it with our JIRA SD. We have both products on-prem. I am looking for examples of these products in action. 

I'm interested in how you have your SD is setup from a client perspective and also how your KB articles are formatted and delivered. Do you make these services available to the general public?

Our JIRA Service Desk is only available to those who login but we are looking at making our Confluence KB public.

Is your current setup working for you? Is there something you wish you could change? Are there other things you tired that didn't work so well? Did anything surprise you?

Can you share the URL to your JIRA Service Desk and/or Confluence Knowledge base so we can have a collection of examples?


1 comment

carolyn french Community Leader May 15, 2018

Hi Madeline,

One thing that surprised me in the user experience is that SD users will pull up Confluence KB articles without the context of the normal Confluence navigation. For example, if there are suggested articles for self-help, they will be able to see those, but not navigate to other pages unless you add links into that page itself. I recently came across this q & a, and really liked the response- maybe you can join that thread to pick up more information.

Hope this helps!



Log in or Sign up to comment
Community showcase
Published in Confluence

Work and wellness: Confluence Space Cleanup Play 🧹

Confluence Space Cleanup Play Complete our new Play with your team to declutter your shared workspace and power knowledge-sharing and collaboration. Download the PDF version of Play i...

831 views 5 25
Read article

Atlassian Community Events