Hello! I can't log into my database

[Александр Суворов]

Hello! I can't log into my database. The system writes that you cannot enter team-1604647928108.atlassian.net from the mail: service@molnia-rus.ru. Tell me, what is this connected with?

[Nic Brough _Adaptavist_]

The site you have named does not recognise an account with that email as a valid account with access to it.

You will need to ask the site admins to let you in.

[Александр Суворов]

I understood correctly: this mail is not valid for entering the given atlassian database? Has the mail been changed?

Or is it some kind of glitch?

[Nic Brough _Adaptavist_]

Website, not database.  But yes, that is correct.  The account identified by that email address is not an active account for this site.

It's not a change of mail or glitch, your administrator has not set up the account for any access.