Please note that before I go to far into this, that we rebranded Confluence to "Chalk" some time before I even joined the company.
2019 was the year for training and self-service help in the tools. This spawned the revamp of several existing knowledge base sites. We have over 40'000 users, and two admins. We're huge on teaching others how to fish or provide resources so we're not spammed 24 hours a day with questions.
I started with our one-stop-shop for all things Atlassian Tools related, our Atlassian User Community. This page was already established by my co-worker, I just added a few extra buttons to child pages I added in.
Created a menu to navigate to important pages regarding the heavily used tools.
Some of these include how to get access to pages and projects:
Frequently Asked Questions regarding the tools and change requests (figured out how to make the TOC on the right sticky so it scrolls with you instead of with the page, but apparently I cant upload any of the 5 GIFs I tried to make for this one so you'll just have to trust):
And a portal that helps users navigate through all the crazy added functionality in our tools that is unique to our instance:
The FAQ pages have links that redirect users to helpful how-tos and blog posts:
Oh, and I revamped my Chalk Study Guide.
2020 is all about learning how to admin Jira.
Dear Community , My name is Sekajipo Taplah; I’m a product manager on Confluence Cloud, working on new forms of content creation. We are doing some early research to understand how people trac...
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