Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

2 step Auth error

Edited

I could not enter 2 steps auth code properly. I have installed Authy for Attlassian, and I cound not open the Bitbucket. System tells me, that i have entered a wrong code.

1 comment

Hi Vic,

A few things you can check in this case are the following:

  • Verify that the device with the installed verification application has the correct time. If not, reset the clock, and then try to access your Bitbucket account again. We've seen often that users may not have the correct time on the phone that has the authentication app, and this will result in the code being rejected.

  • Some authentication apps display the verification code you need in two segments like this: 111 000. However, you generally want to enter your code as a single string: 111000.

  • Check to verify you are looking at both the correct authentication app and the correct account and code. Many apps let you house several accounts and codes in the same app and some display in the same area.

  • Try using a recovery code to log in. If that still doesn't work, try retrieving recovery codes through SSH (if you have access to a system with your SSH key) and use one of those codes. You can retrieve recovery codes with the command:

    ssh git@bitbucket.org recovery_codes
  • Click on Can't find codes? at the bottom of the Two-step verification modal.

Please feel free to let me know how it goes and if you need further assistance.

Kind regards,
Theodora

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Bitbucket

New improvements to user management in Bitbucket Cloud 👥

Hey Community! We’re willing to wager that quite a few of you not only use Bitbucket, but administer it too. Our team is excited to share that we’ll be releasing improvements throughout this month of...

4,419 views 12 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you