Search for issues in other projects and automatically link them when at least one component matches

[Thomas]

Hi,

I`m searching for hours and still struggle to find a solution.

When a ticket is created / editted  in Jira Service Management and a components gets assigned, I want to search for issues across Jira that have at least one matching component name and link those automatically to the JSM ticket.

• Support ticket -> component "google"
• Search for all tickets in projects A,B,C that have component "google"
• Link issues found to JSM ticket ("relates to")

Thanks for help!

[Bill Sheboy]

Hi @Thomas 

One way to do that would be with an Automation for Jira rule...with some limitations:

• This will require a global/multi-project scope rule, and execution of such rules is limited by your Jira license level.  Please discuss that with your site admin as they will need to create the rule and to check on limits.
• Automation rules can only process up to 100 issues, and so if you expect more than that this approach will not work
• And...do you expect your Component values to change for the JSM ticket?  If so, you will need a more complex rule to add/remove links.

A simple rule to do this (assuming no later changes to Components) would be:

• trigger: issue field changes for Components
• condition: project is your JSM project
• branch: on JQL for matching issues in the projects which have the trigger issue's component
  • action: link issue to the trigger issue

Please take a look at this automation documentation and examples to learn more before trying this:

• https://www.atlassian.com/software/jira/guides/expand-jira/automation
• https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/
• https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

Kind regards,
Bill