Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Need to update a field value from comment added

I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 24, 2021

Hi Team,

I have created a rule where I need to update jira custom field value which picks the content from comment added.

{{Servicedesk.substringBeforeLast("]")}} this is the smart value I am using to update it.

My requirement is to update the value when email is send to Jira. I could see currently the above smart value works fine when manually added the comment to jira request, the same I need to update via email send to jira and added comment to ticket. 

Since the email send will contain other details as well, I just need to pick a particular value from it and update in a custom field.


Obeid Ghalib



Log in or Sign up to comment
AUG Leaders

Atlassian Community Events