Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

How to add Assignee as a Watcher in new created ticket via JSM Automation

Basel Orfali June 23, 2022

Hi Jira Community,

This is my first share, so excuse me if there is a better way/place to post it.

I thought it is good to share my experience with people (just like me) who might search on how to add an "Assignee" from a linked issue (the trigger for the automation) to be added as a "Watcher" in a new created ticket via JSM (Jira Service MGMT) Automation without being an assignee for the new ticket, I tried this and worked just fine when added to the watcher smart value the following value: 


watcher Automation in JSM.jpg

This worked fine with "Linked Issue" branch type as well.

1 comment

Samuel Gatica _ServiceRocket_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
September 5, 2022

Hi @Basel Orfali 

Use the following smart value {{issue.assignee}}






Log in or Sign up to comment
AUG Leaders

Atlassian Community Events