Over the past 12 months, we’ve made a lot of progress on our data residency strategy, including:
Building data residency capabilities for Jira Software, Confluence, and Jira Service Management
Launching data residency for Enterprise plans
Opening up the European Union (EU) and United States (US) locations as data residency options
Extending data residency to our Standard and Premium licenses for no additional cost
Opening up our 3rd location, Australia, as a new data residency location
We’ve learned a lot about customer requirements for data residency, including locations, data scope, and ease of use.
We’ve also learned a tremendous amount while developing our infrastructure to support data residency across our cloud products. Back in August, we released an engineering blog on how we built it and what we’ve learned along the way. How we build Data Residency for Atlassian Cloud - Atlassian Engineering
We are so excited about the tremendous progress we’ve made in the past 12 months on data residency, being able to address many of your needs. After launching support for the Australia location at the end of September, and as we’re currently rolling out Data Residency to the rest of our existing Standard and Premium customers, we wanted to re-evaluate our upcoming investments. This is a common practice in software to ensure we focus on your top priorities and bring value to you faster.
Atlassian is committed to becoming a leader in data residency, and in order to provide you with the best solution and to support the number of locations we aim to support, we need to invest some additional time improving our data residency infrastructure. These investments will allow us to launch new locations much more quickly in the future and give us the ability to respond faster to new or changing regulations across various countries
We’ve made the decision to focus on improving our data residency infrastructure, which will allow us to launch new locations much more quickly in the future and give us the ability to respond faster to new or changing regulations across various countries. This work will also help accelerate other priorities that bring greater value to you.
This will require us to delay our launch of data residency support for the United Kingdom, Japan, and Canada locations until 2023. We have recently updated the cloud roadmap to reflect this change.
Data residency is one of many investments in earning and retaining customer trust; it's one of our highest priorities as a company. We’ve delivered a number of items here, in addition to the work we’ve highlighted for data residency above.
A few, of the many highlights from the past several quarters, are:
And some of the major items we’re still working on:
Thank you for reading this far, and please feel free to ask any questions below, and we’ll be more than happy to answer as many of them as we can!