Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Contacting Atlassian Support during a Cloud Migration

Many of you are aware that Atlassian has a team dedicated to supporting organisations move from on premise to Cloud but not everyone is aware of the quickest and easiest way to contact them. 

Go to and select the option for migration support. This will create a MOVE ticket in the Atlassian system which will then be used to interact with you. 

However, it adds value to that engagement if you make sure you have checked some key things before you reach out for support. 

Are you following the approach documented at

And in particular did you complete the pre-migration checklists?

Also is your problem related to the core product or to an App? If the latter you may need to reach out to the appropriate Marketplace Partner for assistance. 

Also remember that this migration gives you an opportunity to look at the business value that your customisations bring vs the additional overhead of managing them, so do not miss this opportunity to undertake a spring clean of your instances. 


Great reminder, @Phill Fox

I hear too many on-prem customers say things like "we'll start thinking about that more seriously a few weeks before our server is up for renewal."  This is one of those situations where you need to give yourself enough time to ensure a smooth and relatively pain-free migration.



@Phill Fox ,

Well said and written 

Like Phill Fox likes this


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you