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issue adding new group to my space

Caroline Folan May 6, 2022

I created a new group; added team members but I still can't add the group to my space - I never had this issue before

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 6, 2022

Hi Caroline,

Make sure you are in the group. You have to be in it personally in order to place it somewhere else. Then you can remove yourself from the group. 

Caroline Folan May 6, 2022

Thanks John; however this is still now working. I have created multiple groups in the past and never experienced this issue

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 6, 2022

What are the steps you are actually doing and where is it failing? 

Caroline Folan May 6, 2022

I am creating a group - adding members; however when I do to add the group to my confluence page, no matches are found for the group. I compared against other groups that I have created previously but it has been fruitless 

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 6, 2022

Not sure then. Maybe step through the process in this documentation: https://support.atlassian.com/confluence-cloud/docs/what-is-a-confluence-group/

Caroline Folan May 9, 2022

Hi John - the group is working fine - there must have been a bug or a glitch. I tried yesterday and I was able to add the group to my Wiki page. Thanks for all of your help.

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John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 9, 2022

Great! Glad it is working again. 

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