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Why my jira and atlassian user count is different

Vishal Auti
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November 28, 2022

PFA attaced snapScreenshot 2022-11-28 142012.png

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Dave Mathijs
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 28, 2022

Hi @Vishal Auti welcome to the Atlassian Community!

Users with email addresses not on your claimed domain(s) are are not licensed in Atlassian Access as they cannot be managed.

Vishal Auti
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
November 29, 2022

Thanks for your response.

So you mean 36 users on Jira are external?

but ideally, Jira is not accessible without an Atlassian access account

Dave Mathijs
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 29, 2022

You can only manage the accounts with domains you have claimed.

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