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User account with aliases

Rosimeire do Amaral Faria
January 2, 2024

We have different domains set up on our organization: All users have the same domain in logon name (@company1.com.br); but some users have an alias set up as @company2.com. 

 

For example:

Logon name: Josh@company1.com.br

Alias: Josh@company2.com

 

The alias is set up in the same user account, so there are not accounts duplicated on our environment. Atlassian Access is briging 2 accounts for the same user, one for each "e-mail addess".

 

The company2.com email address is being set up with the AD correct groups so we can filter the user access, but the logon name is set up without the groups so the users can't see the project information.

How can we set up to identify both as the same user account, or identify only one domain?

3 answers

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0 votes
Lori Brown
Contributor
September 29, 2025

Not to necro-post too badly here, but anyone with any insight on this? 

0 votes
Cristian Iorio
Contributor
March 13, 2024

The same here, looking for a solution!

0 votes
Jorge
Contributor
January 17, 2024

Hi,

Similar issue here.

Looking for advise.

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