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Temporarily disabling 2FA when a user has changed their mobile

Mel Brooker April 1, 2021

Hi All,

Wondering if someone can help.

I am the Admin for our Atlassian account. Recently one of our users has changed their mobile phone which had the Authenticator App on. 

We need to temporarily disable his 2FA so he can link his new phone to his atlassian account. 

I cannot find a way to do this since now everything is down as a policy.

Please can someone help?


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Dave Meyer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 2, 2021

Hi @Mel Brooker ,

Try checking the "You can temporarily exclude users from two-step verification" section of the page here:

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