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Project Key without Hyphen "-"

Hari Shankar
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January 4, 2021

Hello All,

Am pretty new to Jira, exploring various options. I'm currently using Jira ticket to track issues and raise new tickets for developments. I would like to have a ticket id without hyphens "-". Example :

Current Ticket Format: INC-0123456
Required Format : INC0123456

Is there any option to get this done?

 

Background:
I'm using Cloud hosted Jira (Free plan)

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Hana Kučerová
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January 5, 2021

Hi @Hari Shankar ,

welcome to the Atlassian Community!

I don't think so. It is possible change the project key format on server, but not the issue key pattern the way you want it (exclude the hyphen) - see here.

So I don't expect to be possible, when you're on cloud.

1 vote
Nic Brough -Adaptavist-
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January 5, 2021

Not on Cloud, the ability to change the pattern was removed to prevent people using ones that break things

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Hari Shankar
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I'm New Here
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January 5, 2021

Thankyou @Nic Brough -Adaptavist-  and @Hana Kučerová  for the answer. I had been searching for this everywhere and learnt that couldn't be done.

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