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Programmatic access to listing of organisation user directory

Jan Koppe
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July 4, 2023

Hello,

to work around the limitations of Atlassian Access, we will need to interface with the directory APIs. We need to be able to retrieve a complete list of all users in our organisations user directory, regardless of authentication method.

Right now, the documentation for the directory API does not show a possibility to list all users. https://developer.atlassian.com/cloud/admin/organization/rest/api-group-directory/#api-group-directory

The organizations API does provide a list endpoint, but this will only list users that we have claimed and are managing, which is not every user that will be included in our user directory. https://developer.atlassian.com/cloud/admin/organization/rest/api-group-users/#api-v1-orgs-orgid-users-get

As of now I am not finding any possibility to get such a listing, except for manually exporting a CSV through the webinterface, which is not an acceptable solution.

How we can get a programmatically accessible listing of all users in the user directory of our organisation?

P.S.: Contacting Atlassian Support is impossible, I'm just getting error messages when trying to open a support case about anything.

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